Privacy Policy

AccessGo is an AI-powered WhatsApp automation platform operated by PT VEXA Teknologi Indonesia (“AccessGo”, “we”, “us”). Our products include Digital Access, Hotel Access, the AccessGo web dashboard and the AccessGo Android application.

Account data: name, email address, phone number, business name and login credentials you provide when registering.

Messaging data: WhatsApp conversations, contact numbers, message content, media and metadata processed so that automation and AI replies can work.

Transaction data: orders, invoices, payment status and related records handled through connected payment providers. We do not store full card numbers.

Device and usage data (including in the Android app): device model, operating system version, app version, language, IP address, crash logs and feature usage events.

Optional permissions in the Android app: notifications (to alert you about new messages and orders), storage or photo access (only when you upload or download files), and camera (only when you scan a QR code or capture an attachment). These are requested at the moment you use the feature and can be revoked in your device settings.

To operate, deliver and maintain the AccessGo service, including AI-generated replies, order processing and reservation management.

To authenticate users, secure accounts and prevent fraud or abuse.

To process payments and deliver purchased digital products or bookings.

To provide customer support and respond to your requests.

To improve product quality, reliability and performance through aggregated analytics and crash reporting.

To send service notifications and, where you have opted in, product updates.

We process personal data based on the performance of our contract with you, your consent (for optional features such as marketing messages and device permissions), our legitimate interests in operating and securing the service, and compliance with applicable Indonesian law, including Law No. 27 of 2022 on Personal Data Protection.

Message content may be processed by AI language models in order to understand intent and generate replies. Content is sent to our AI processing providers only to produce a response for your business and is not used by AccessGo to build public profiles of your customers.

We share data only with service providers required to run the platform, such as WhatsApp Business API providers (Meta), cloud hosting and database providers, payment gateways, AI model providers, and analytics or crash-reporting tools.

We do not sell your personal data. We may disclose data when required by law, a valid legal request, or to protect the rights and safety of our users.

We retain account and transaction records for as long as your account is active and afterwards only as required for legal, tax and accounting purposes. Conversation data is retained while your account is active so that history and automation context remain available. You can request deletion at any time.

Data is transmitted over encrypted connections (HTTPS/TLS) and stored on managed cloud infrastructure with access controls, role-based permissions and authenticated access to the dashboard. No system can guarantee absolute security, so please protect your account credentials.

You may request access to, correction of, or deletion of your personal data, withdraw consent, object to certain processing, or request a copy of your data. Account and data deletion for both the web platform and the Android application can be requested through the contact channels below.

AccessGo is a business tool and is not directed to children under 13. We do not knowingly collect personal data from children.

We may update this policy as the product evolves. Material changes will be announced on this page and, where appropriate, in the app or by email. The date above shows the latest revision.